Shipping policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-3 business days after placing the order, it will be checked, approved, and packed. Then the package is prepared for shipment. -
Delivery time
[Insert country]: 5-10 business days
Shipping is handled by [Insert the largest courier of the respective country].
All shipping times exclude any possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipment, the customer will receive an email with a tracking number.
The order can be tracked here: [Insert tracking link from your website].
For logistical reasons, the order may be shipped in multiple partial shipments.
My tracking number does not work
It may take up to 5 business days for tracking information to be updated. If the tracking still does not provide information after a few days, please contact customer service.